All new orders may take up to 1 business day from when placed to be processed and shipped. Any product that involves being built and/or tested (extractors, ovens, rotary evaporators, presses, CRC Column etc.) may require an additional 1-2 business day lead time. This totals a lead time of up to 3 business days for these products to ship. We will not ship out a product until it passes our safety testing.
Changes to orders after they have been placed – Due to high volume, customers have 1 hour from the time they place their order to make changes. This includes adding or removing items and combining multiple orders into 1 shipping charge. After this window, the customer’s order is in our warehouse for processing and we are not able to pull back those orders
Once the product is built, tested, and passes it's testing it will be shipped out with the type of shipping that was chosen by the customer. (Please Read Below)
Best Value Vacs Shipping Guidelines
- • USPS 1st Class - 15 oz or less: NO Extractors, NO Solvent, NO Alcohol, and NO Lab Chemicals.
- • USPS Priority -- 1LB and up: NO Extractors, NO Solvent, NO Alcohol, and NO Lab Chemicals.
- • FedEx – Hazardous Material cannot be sent internationally via FedEx.
- • LTL Freight -- 3 Tanks or more of solvent, any items that are marked as such in the product description, any order that totals 95LBS or more, or that BVV deems should ship freight to limit potential shipping damage to the item.
If the incorrect shipping option(s) are chosen by the customer that does not follow these guidelines, BVV reserves the right to call the customer and collect further funds for proper shipping method needed to ship the order out (at our discretion).
Shipping Options include liftgate service for freight, if this service is not selected the customer will be required to pay the service fee. ($45 US Customer/$140 Canada)
*USPS Priority Mail is not a guaranteed service. If you need your items shipped with an expedited method (Overnight, 2-Day, or 3-Day) please choose a FedEx or UPS option. No refunds will be given for shipments that are shipped USPS Priority Mail and are delayed.
An order that is placed with the incorrect shipping information and requires an address change will be charged a reroute fee. This fee can vary based on your location and how much the shipment needs to travel away from its originally shipped location.
Orders Containing Ethanol
All orders that are placed with Ethanol 200 Proof will require an End Use Agreement form filled out and sent back to us with a copy of both the Bill to and Ship to (if different) Driver’s License, State ID, or Passport. All customers repeating an order containing ethanol will be required to resubmit this information prior to your order shipping. If this requested information is not provided within 5 business days, the order will be canceled and refunded in full.
Import Duties And Taxes
For international customers, it is the sole responsibility of the customer to pay associated duties, taxes, and brokerage fees. In the event the customer refuses to pay these fees, the shipping carrier will return the package(s) to our facility at the shipping expense of the customer. For details on international shipping and additional information please contact us by phone or email.
Canadian Customers With The Option To Use UPS
- • Note: We are part of the UPS e-Tailer Brokerage Program for individuals to lower the consumer brokerage fees (Excludes Business Addresses). For details on shipping and brokerage fees please contact our customer support.
- • UPS will charge Canadian customers a brokerage fee upon arrival.
- •Note:Those who refuse to pay duties, taxes, and brokerage will result in the package being returned to our facility and the return shipping charges will be withheld from your refund.*
- • USPS, FedEx, and UPS DO NOT include duties and taxes for international customers. Customers receiving a package will need to pay brokerage fees, duties, and taxes to accept the package.
*Return shipping charges may total equal or more than the purchased items, in this event no refund will be given.
If we are provided a PO box, we will ship your parcel with USPS Parcel Select mail, which is 2-9 business days at least, unless priority postal services (not guaranteed) are selected and paid for.
To prevent shipping issues, any address that is provided with a PO box number may be shipped with the US Postal Service regardless of the carrier that is chosen at checkout.
UPS and FedEx do not deliver to most boxes and/or PO Boxes; therefore we reserve the right to ship via US Postal Service. If we must change the carrier and ship with USPS as a result of using a box or PO box, additional funds will likely be required. PO boxes are 2x more expensive to ship to than a standard physical address. These decisions are at our discretion.
Hazardous Materials cannot be shipped to a PO box. (USPS Priority Mail, FedEx Smart Post® or UPS SurePost®)
FedEx SmartPost® and UPS SurePost® arrive via the US Postal Service, this service may not be available in your area. If this is the case a standard ground method will be chosen for you.
Signature Is REQUIRED For The Following:
- • Orders over $400 (or local currency equivalent, including shipping and tax) or more, it will have signature confirmation of delivery. (At our discretion)
- • All Solvents, Alcohols or Lab Chemicals (Adult Signature over 21yrs of age
- • Delivery to a business/company.
- • Delivery to an apartment, suit, or unit.
- • All expedited orders.
*If the customer chooses to use FedEx Delivery Manager®, UPS My Choice® or USPS Informed Delivery to waive/digitally sign a signature, BVV is no longer responsible for damages/delivery of this shipment.
Any payment made through PayPal eChecks to BVV may take up to 3-6 business days to clear the bank. Until then BVV WILL NOT ship any items or provide any services to the customer (This is the guideline provided by PayPal https://www.paypal.com/selfhelp/article/FAQ3265). When using PayPal eChecks the customer acknowledges this time period for the check to clear. If you don’t want to wait 3-6 business days to receive the eCheck, you can cancel it by clicking Cancel Payment under the transaction details. (Note: Expedited shipping DOES NOT affect this 3-6-day period for the check to clear and will not be refunded to the customer.)
Our shipping hours are Monday to Friday 9 AM to 2 PM CST. Orders that are chosen for expedited shipping after 1:30pm (Express, Next Day Air, Overnight, 2nd Day Air, etc.) will not ship until the following business day. This does not include products that are required to be built and tested before shipment. Any product that needs to be built and tested (extractors, ovens, presses, rotary evaporators, etc.) will ship the next business day after their initial 1-3 business day lead time in the shipping option that was chosen.
Note:Next Day Shipping is next BUSINESS DAY and does not include weekends.
BVV reserves the right to request further information for order payment verification. Our verification software may take 1 business day to review your payment information, this will delay expedited shipping options. If our verification software shows discrepancies, we will require further information (alternative email, phone number etc.). Each inquiry for additional information can add an additional business day to your order processing time. In the event that the additional verification information is not accepted into our software we will require our *Verification Form* to be filled out and sent back to us with a copy of the ID of the customer that the order is billed to.
We reserve the right to call any customer for order verification as we see fit.
If the customer does not verify their order within 5 business days after the initial contact from BVV, we will cancel the order and issue a full refund to the customer
BVV is NOT responsible for any package being delayed by the carrier due to adverse weather conditions, uncontrollable circumstances, or an act of god and will not refund the cost of shipping.
Any of the above listed situations can cause multiple day delay on shipments.
Guaranteed shipments are suspended for the Holidays:
- FedEx Ground and Freight - Dec. 18th- Dec. 24th
- UPS Ground - Nov. 26th- Dec. 24th
- UPS Freight - Dec 17th- Dec. 28th.
Items that are shipped via motor freight will be shipped by BVV’s carrier of choice.
If an order includes multiple items and the order includes an item that must ship via ground freight, then the entire order will be shipped together via freight including the small pack items.
A valid phone number IS REQUIRED for the order to ship, otherwise, the freight carrier cannot contact you for a delivery setup window. Freight time is 2-7 business days: West Coast 5-7 days, Midwest 2-3 days, East Coast 3-4 days.
Butane/Propane/Solvent Shipping Policy
Due to FAA regulations, solvent, alcohols, and lab chemicals cannot be safely transported via means other than ground. Any order that contains solvent, alcohol, or lab chemicals will not be shipped in an expedited fashion. If an order with solvent is combined with any other items and chosen to be expedited, that entire order will ship via Ground/Freight. We will not split up any orders and ship them separately. If a customer is wanting to expedite specific items and order solvent, 2 separate orders (1 for the solvent and 1 for the expedited items) will need to be placed in order to do so.
Solvents do not ship to Hawaii, Puerto Rico, or any other US Territory outside of the contiguous 48 States.
Shipping solvent to Alaska may ONLY ship via freight and will be required to travel through Canada.
All sales are final on items qualified as hazardous material, including solvent, alcohol, and lab chemicals. We cannot accept returns due to hazardous material shipping regulations.
We have this policy in place to ensure safety when transporting solvents, and to prevent any issues with shipping for our customers.