Shipping Guidelines & Order Processing | BVV
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Order Processing

All new orders may take up to 1 business day from when placed to be processed and shipped. Any product that qualifies as freight and/or requires testing may carry an additional 1-2 business day lead time.

Changes to orders after they have been placed – Due to high volume, customers have 2 hours from the time they place their order to make changes; this includes adding items, removing items, or cancelling the order entirely. After this window, the customer’s order is in our warehouse for processing, and we are not able to pull back those orders for changes or cancellations.

*Please note that orders with expedited shipping options will still process in our standard time frame of 1-3 business days (depending on the selected item(s)). Choosing an expedited shipping method (3 Day, Express Saver, 2 Day or Next Day) is for shipping transit time, not order processing.

**Most hydroponic products offered by BVV™ ship from 3rd party warehouses. BVV™ has been informed that as of January 1st, 2021, once a hydroponic product (listed in the ‘Shop Hydro’ section on BVV™’s website) has been purchased, and the order has been put into fulfillment, BVV™ is unable to cancel/modify the order. This is a policy put in place by the 3rd party warehouses providing most hydroponic products, BVV™ cannot make any exceptions.

 

Shipping Hours:

BVV™’s shipping hours are Monday-Friday 9 am to 2 pm CST. Orders with an expedited shipping option selected at checkout (3-Day, Express Saver, 2- Day, or Next Day) after 1:30 pm CST will not ship until the following business day.

 Selecting an expedited shipping option does not expedite order processing.

 *Expedited shipping methods do not include weekends.

 

BVV™ Shipping Guidelines

If the incorrect shipping option(s) are chosen by the customer that does not follow the guidelines set forth by the specified carrier, BVV™ reserves the right to call the customer and collect further funds for the proper shipping method needed to ship the order out (at BVV™’s discretion).

*USPS Priority Mail is not a guaranteed service. If you need your items shipped with an expedited method, select one of the following: Next Day Air, 2-Day, or 3-Day.

No refunds will be given for delayed shipments that are shipped USPS Priority Mail.

**Tracking numbers may take up to 24 hours to show any movement once shipped.

***Any shipment that is sent to a carrier storefront location and is refused (sent back to BVV™) for any reason will result in a 15% restocking fee and all incurred shipping charges will be deducted from the order refund.

 

Shipment Reroute(s)

An order that is placed with incorrect shipping information that requires an address change (once the shipment is in transit) will incur a reroute fee by the carrier.

This fee can vary based on the distance between the original stated shipping address and the updated shipping address.

BVV will not process the shipment reroute until the above fee(s) are paid in full by the customer.

 

Lost Shipment(s)

If incorrect shipping information is provided by the customer and this is the reason for a shipment(s) becoming lost in transit or delivered incorrectly by the carrier, then BVV™ is not held responsible for any compensation or replacements for the lost or incorrectly delivered shipment(s).

Any shipment that is stated as 'missing' but shown as delivered by the carrier, must be reported to BVV™ within 7 days from the delivery date confirmation. This applies to BVV™ branded items and 3rd party suppliers. If a shipment is marked as delivered but is missing, a shipping claim will be opened by BVV™ or the 3rd party supplier and the claim will be investigated. No replacements or compensation will be given for the lost shipment until the claim has been won and is resolved with the carrier. If the lost shipment is found in the carrier's network, then the shipment will be delivered to the original receiver. If the shipping claim is denied and the order is still needed, then the items must be repurchased with a new order.

If at checkout, a USPS shipping option is selected, and the shipment gets lost in transit or is damaged; the customer is responsible for filing a claim with USPS. USPS may take up to 180+ days to complete the investigation.

 

Returned To Sender (Undeliverable) Shipments

If an order is returned to BVV by the shipping carrier, then BVV will automatically process the returned shipment and issue a refund to the customer's original payment method less any applicable fees.

Orders that are refused, cancelled, or returned to the sender for any reason will have the return shipping charges and a 15% standard restocking fee deducted from any applicable refund.

Return to sender shipment reasons (including but not limited to):

  • Incorrect address
  • Incomplete or insufficient address
  • Receiver not available or receiver did not pick up the package within the allotted time frame
  • Receiver did not provide documentation required for international shipments
  • Hazardous material is not permitted at the provided delivery address

If the customer is still interested in receiving the originally purchased items, a new order must be placed.

Original shipping charges and/or Hazmat Tariffs paid on the order are non-refundable.

If the return shipping costs exceed the order total that the customer is owed for the undeliverable shipment, then there will be no refund or credit issued to the customer.

 

Orders Containing Ethanol

All orders that are placed with Ethanol and/or Ethyl Alcohol 70% will require an End User Agreement (sent via PandaDoc) to be filled out and sent back to us with a copy of both the bill to and ship to (if different) Driver’s License, State ID, or Passport.

All customers repeating an order containing Ethanol and/or Ethyl Alcohol 70% will be required to resubmit this information prior to your order shipping.

If this requested information is not provided within 5 business days, the order will be canceled and refunded in full.

 

Import Duties and Taxes

For international customers, it is the sole responsibility of the receiver to hold the required licenses (if applicable) and to pay the associated duties, taxes, and brokerage fees.

In the event the receiver refuses to pay these fees, the shipping carrier will return the package(s) to BVV™ at the receiver’s expense.

For details on international shipping and additional information please contact BVV™ by phone, email, or chat.

 

International Customers

Refusal to pay duties, taxes, and brokerage fees and/or not provide required import documentation will result in the package being returned to BVV™.

The original shipping, the return shipping charges * and a 15% restocking fee will be withheld from the customer’s refund.**

*Return shipping charges may equal or exceed the cost of the purchased items. In this event no refund will be given.

**If the returning item is a hazardous material, the Hazmat Tariff will not be refunded.

***USPS International First-Class deliveries generally take between 7-21 days to arrive (not a guaranteed window). BVV™ will not offer any compensation for a shipment shipped with this method.

 

Customers are responsible for knowing any importation restrictions for the purchased item(s). If an item(s) is discarded by the customs office, BVV™ will not offer any compensation for the discarded item(s).

 

PO Box

To prevent shipping issues, any address that is provided with a PO box number will be shipped with USPS regardless of the method that is chosen at checkout.

 If the purchased item(s) cannot be sent via USPS, a request will be sent via email for a physical address for the shipment.

 * Alcohols, Lab Chemicals and/or Hazardous materials cannot be shipped to a PO box.

 

Signature Is REQUIRED for The Following:

  • Orders over $450.00 (or local currency equivalent, including shipping and tax) or more (at the discretion of BVV™)
  • Alcohols or Lab Chemicals (Adult Signature over 21 years of age for Ethanol/Ethyl 70%)
  • Delivery to a business/company
  • Delivery to an apartment, suite, or unit
  • All expedited orders (3 Day, Express Saver, 2 Day or Next Day)

*If the customer chooses to use FedEx Delivery Manager®, UPS My Choice® or USPS Informed Delivery to waive/digitally provide a signature they are waiving BVV™ of any liability. BVV™ will not provide compensation for instances including but not limited to: damage, loss/theft, missing item(s), or mis-delivery of the package(s). 

**In the event that the receiver isn’t available to sign for their shipment at the time of delivery, BVV™ will not offer any compensation for any delays.

 

PayPal EChecks:

Payments made through PayPal eChecks to BVV™ may take up to 3-6 business days to clear the bank. Until then BVV™ will not process/ship the order. When using PayPal eChecks the customer acknowledges this time period for the check to clear.

If a customer cannot wait 3-6 business days for BVV™ to receive the eCheck, then the customer can cancel it by clicking ‘Cancel Payment’ under the transaction details.

*Expedited shipping methods do not affect the processing time for eChecks.

**These are the guidelines provided by PayPal: https://www.paypal.com/selfhelp/article/FAQ3265

 

 

Verifications

BVV™ reserves the right to request further information for order payment verification.

BVV™’s verification software may take 1 business day to review the payment information, this will cause orders to be delayed regardless of the shipping method selected at checkout.

If the verification software shows discrepancies, BVV™ will require further information (alternative email, phone number etc.) from the purchaser.

Each inquiry for additional information can add an additional business day to order processing time.

In the event that the additional verification information is not accepted, BVV™ will require the Credit Card Authorization Form to be filled out via PandaDoc and emailed back with a copy of the ID of the purchaser (bill to) of the order.

BVV™ reserves the right to call any customer for order verification as BVV™ sees fit.

If the purchaser does not verify their order within 5 business days after initial contact from BVV™, the order will be canceled, and a full refund will be issued.

*Refunds may take up to 3-5 business days (depending on the financial institution).

These verification steps are necessary to prevent credit card fraud.

 

Carrier Disclaimers

BVV™ is not responsible for any package being delayed by the carrier due to adverse weather conditions, uncontrollable circumstances (flight delays, equipment malfunction etc.), or an ‘act of God’ and will not refund the cost of shipping.

Any of the above listed situations can cause multiple day delays on shipments regardless of the shipping method chosen at checkout.

All shipments have the potential to be delayed due to circumstances out of BVV™’s control and the high volume moving through the carrier networks. BVV™ will not be refunding or crediting shipping costs for any shipments delayed.

 

Freight Orders

  • Items that are shipped via LTL (Less-than Truckload) freight will be shipped by BVV™’s carrier of choice. 
  • All orders with a total weight over 100lbs will ship via LTL Freight. 
  • If an order includes a freight ship only item, all items on the order will ship via LTL freight. 
  • A valid phone number is required for any order that will be shipping via LTL freight. The carrier will call prior to delivery to confirm an appointment window. 
  • If the receiver misses their scheduled delivery appointment, they will be required to pay the redelivery fee before a delivery is reattempted. No shipping cost refunds will be issued for delayed delivery due to a missed appointment window. 
  • If a receiver is not available and does not set up a delivery appointment with the carrier any storage fees that may accrue will be billed by the carrier to the receiver's address. BVV™ is not responsible for paying/compensation for these fees. 
  • If the receiver's address is deemed ‘rural’ the shipment may get handed off to a 3rd party carrier. This may cause delays. BVV™ will not refund any shipping charges due to ‘rural’ service point locations.
  • If additional delivery services (i.e. liftgate, inside delivery etc.) are requested after an order ships, the cost for the additional services will need to be paid prior to BVV™ authorizing the addition.

 

*Carriers may have a ‘Scheduled Delivery Date’ posted on the shipment tracking page. If you have not confirmed an appointment time with the carrier (via phone call), this delivery date is an estimation on when the shipment should arrive at the delivering terminal. BVV™ will not compensate for this ‘delay’.

 

Hazardous Materials Shipping Policy

BVV™ ships hazardous materials in compliance with DOT CFR-49 regulations; solvents, alcohols, and lab chemicals will only be transported via ground shipping methods. 

BVV™ will not separate an order to honor an expedited shipping method (orders containing hazardous materials with other non-hazardous items will ship together).

BVV™ will not ship hazardous materials to Hawaii, Alaska, Puerto Rico, or any other US Territory outside of the contiguous 48 states.

Hazardous materials may only ship to Alaska or Hawaii via LTL freight; the shipment will be transported via barge to the receiving port. If an order contains both flammable gas and flammable liquid they will be shipped on separate pallets. The shipment may be received in 2 parts.

*If a freight forwarder or barge company will be used to transport the freight from the west coast to Alaska or Hawaii and it is not notated on the order causing a hazardous material conflict, the customer will be responsible for all acquired shipping charges for shipment adjustments.

 All sales are final on items qualified as hazardous material: solvents, alcohols, and lab chemicals.