COVID-19 Order Processing/Shipping Guidelines
Due to the Coronavirus (COVID-19), order processing may take an additional day to process due to the high order volume and our limited staff.
All shipments have the potential to be delayed due to circumstances out of our control and the high volume moving through our carriers' network. BVV (ShopBVV.com) will not be refunding or crediting shipping costs for any shipments delayed during this time.
We apologize for any inconveniences that this may cause you.
*If your order is meant to deliver to a company please call and let the carrier know that your business is still open to ensure that they will attempt the delivery on your package.
Below are the shipping carrier service updates regarding COVID-19:
The majority of our services continue with the same expected delivery time-frames our customers have come to expect. While we have suspended our Service Guarantee in light of overall Coronavirus uncertainties, we remain committed to providing timely and reliable service.
Due to the crucial role we play in moving supply chains and delivering critical relief, FedEx is considered an essential business and may continue to operate under state of emergency and shelter in place orders recently issued in the U.S.
FedEx has suspended our money-back guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services effective immediately until further notice.
We’ve suspended Signature Required for most shipments.
Domestic USPS service delivery windows are now being affected by the COVID-19 pandemic situation.
USPS Priority Mail and First Class Package Service two and three-day delivery windows will now be three and four days, respectively.
Modified/Suspended Shipping Services
Due to the current unrest that is currently occurring in some areas, shipping carriers may have modified or suspended service. Expedited shipping methods are not guaranteed at this time, and may be delayed. BVV (ShopBVV.com) will not be refunding or crediting shipping costs for any shipments delayed during this time.
"UPS is carefully monitoring the ongoing protests in numerous cities throughout the U.S. Our priority is the safety of our employees and our customers. We will continue to make every effort to deliver to all areas as conditions permit.
Should local restrictions or curfews cause UPS service to be disrupted or suspended, we will post a Service Alert on the ups.com homepage."
https://www.ups.com/us/en/service-alerts.page Service Alert 2/3
Due to the known delays that the United States Postal Service (USPS) is currently experiencing, BVV™ is suspending the use of USPS shipping methods at this time. If an order contains a PO box for the shipping address, it will be shipped using a UPS/FedEx hybrid service; this can extend the transit time for delivery. BVV™ will not offer any compensation for delayed shipments during this time.
All new orders may take up to 1 business day from when placed to be processed and shipped. Any product that involves being built and/or tested (extractors, ovens, rotary evaporators, presses, CRC Column etc.) may require an additional 1-2 business day lead time. This totals a lead time of up to 3 business days for these products to ship. We will not ship out a product until it passes our safety testing.
Changes to orders after they have been placed – Due to high volume, customers may have up to 2 hours from the time they place their order to make changes. If an order has already been processed/fulfilled in our warehouse prior to the 2 hour window, no alterations, modifications, and/or cancellations of the order can be made. Any changes to an order must be completed prior to warehouse fulfillment.
Changes to an order include: adding items, removing items, and/or cancelling the order entirely. After this 2 hour window or once the order is processing in the warehouse, orders cannot be pulled back for modifications or cancellation.
*If an order change/cancellation is required, please contact BVV™ immediately after placing the order to ensure the order is not sent to the warehouse for processing; once the order is in the warehouse, no alterations, modifications, or cancellations will be made.
Once the product is built, tested, and passes it's testing it will be shipped out with the type of shipping that was chosen by the customer. (Please Read Below)
*Please note that orders with expedited shipping options will still process in our standard time frame of 1-3 business days (depending on the selected item(s)). Choosing an expedited shipping method (3 Day, Express Saver, 2 Day or Next Day) is for shipping transit time, not order processing.
**Most hydroponic products offered by BVV™ ship from 3rd party warehouses. BVV™ has been informed that as of January 1st, 2021, once a hydroponic product (listed in the ‘Shop Hydro’ section on BVV™’s website) has been purchased, and the order has been put into fulfillment, BVV™ is unable to cancel/modify the order. This is a policy put in place by the 3rd party warehouses providing most hydroponic products, BVV™ cannot make any exceptions.
****Please note that orders containing hydroponic products that have an expedited shipping method chosen for the shipping option will still process in the supplier's standard processing time frame (processing time varies by location, item, and availability). BVV™ cannot control the supplier's standard processing time. If you require an ETA for specific hydroponic item(s) prior to ordering, please reach out to Support@ShopBVV.com for such inquiries. Selecting an expedited shipping method (3 Day, Express Saver, 2 Day or Next Day) is for the shipping transit time with the carrier, not for the supplier's order processing time. The order will ship with the selected (expedited) shipping method once the order has been processed by the supplier.
BVV Shipping Guidelines
- • USPS 1st Class - 15 oz or less: NO Extractors, NO Solvent, NO Alcohol, and NO Lab Chemicals.
- • USPS Priority -- 1LB and up: NO Extractors, NO Solvent, NO Alcohol, and NO Lab Chemicals.
- • FedEx – Hazardous Material cannot be sent internationally via FedEx.
- • LTL Freight -- 3 Tanks or more of solvent, any items that are marked as such in the product description, any order that totals 95LBS or more, or that BVV deems should ship freight to limit potential shipping damage to the item.
If the incorrect shipping option(s) are chosen by the customer that does not follow these guidelines, BVV reserves the right to call the customer and collect further funds for proper shipping method needed to ship the order out (at our discretion)**.
Shipping Options include liftgate service for freight, if this service is not selected the customer will be required to pay the service fee. ($45 US Customer/$140 Canada)
*USPS Priority Mail is not a guaranteed service. If you need your items shipped with an expedited method (Overnight, 2-Day, or 3-Day) please choose a FedEx or UPS option. No refunds will be given for shipments that are shipped USPS Priority Mail and are delayed.
**Shipping Freight to Alaska, Hawaii or Puerto Rico: BVV reserves the right reach out to the customer and collect further funds if needed to ship the order out (at our discretion).
Shipment Reroutes/Lost Shipments/Shipments Returned to Sender
An order that is placed with incorrect shipping information and requires an address change will be charged a reroute fee and any additional shipping charges that may apply. This fee can vary based on your location and how much the shipment needs to travel away from its originally shipped location.
If incorrect shipping information provided by the Customer is the cause of a shipment(s) becoming lost in transit or delivered incorrectly by the carrier, then ShopBVV.com/BVV is not held responsible for any compensation or replacements for the lost or incorrectly delivered shipment.
Orders that are refused and/or canceled by the receiver or returned to the sender for any reason (including but not limited to: incorrect address/incomplete address, receiver not available, receiver did not pick up the package within the allotted time frame, receiver did not provide documentation required for international shipments, etc.) will have the return shipping charges and a 15% restocking fee deducted out of any applicable refund. (Original shipping charges and/or Hazmat Tariffs paid on the order are non-refundable). A new order will need to be placed if the customer is still interested in the originally purchased items.
* If the refund/credit that the customer is supposed to receive for a returned shipment is LESS than the cost of the return shipping charges that BVV is supposed to deduct out of the refund/credit, then the customer will not receive any refund or credit on the returned package.
Orders Containing Ethanol
All orders that are placed with Ethanol 200 Proof will require an End Use Agreement form filled out and sent back to us with a copy of both the Bill to and Ship to (if different) Driver’s License, State ID, or Passport. All customers repeating an order containing ethanol will be required to resubmit this information prior to your order shipping. If this requested information is not provided within 5 business days, the order will be canceled and refunded in full.
Import Duties And Taxes
For international customers, it is the sole responsibility of the customer to pay associated duties, taxes, and brokerage fees. In the event the customer refuses to pay these fees, the shipping carrier will return the package(s) to our facility at the shipping expense of the customer. For details on international shipping and additional information please contact us by phone or email.
Canadian Customers With The Option To Use UPS
- • Note: We are part of the UPS e-Tailer Brokerage Program for individuals to lower the consumer brokerage fees (Excludes Business Addresses). For details on shipping and brokerage fees please contact our customer support.
- • UPS will charge Canadian customers a brokerage fee upon arrival.
- •Note: Those who refuse to pay duties, taxes, and brokerage and/or will not/cannot provide required import documentation will result in the package being returned to our facility: the original shipping, the return shipping charges * and a 15% restocking fee will be withheld from your refund.**
- • USPS, FedEx, and UPS DO NOT include duties and taxes for international customers. Customers receiving a package will need to pay brokerage fees, duties, and taxes to accept the package.
*Return shipping charges may total equal or more than the purchased items, in this event no refund will be given.
**If the returning item is a Hazardous Material, the Hazmat Tariff will not be refunded.
***USPS International First Class deliveries generally take between 7-21 days to arrive (not guaranteed, may take longer). BVV will not offer any compensation for an order shipped with this method.
If we are provided a PO box, we will ship your parcel with USPS Parcel Select mail, which is 2-9 business days at least, unless priority postal services (not guaranteed) are selected and paid for.
To prevent shipping issues, any address that is provided with a PO box number may be shipped with the US Postal Service regardless of the carrier that is chosen at checkout.
UPS and FedEx do not deliver to most boxes and/or PO Boxes; therefore we reserve the right to ship via US Postal Service. If we must change the carrier and ship with USPS as a result of using a box or PO box, additional funds will likely be required. PO boxes are 2x more expensive to ship to than a standard physical address. These decisions are at our discretion.
Hazardous Materials cannot be shipped to a PO box. (USPS Priority Mail, FedEx Smart Post® or UPS SurePost®)
FedEx SmartPost® and UPS SurePost® arrive via the US Postal Service, this service may not be available in your area. If this is the case a standard ground method will be chosen for you.
Signature Is REQUIRED For The Following:
- • Orders over $400 (or local currency equivalent, including shipping and tax) or more, it will have signature confirmation of delivery. (At our discretion)
- • All Solvents, Alcohols or Lab Chemicals (Adult Signature over 21yrs of age
- • Delivery to a business/company.
- • Delivery to an apartment, suit, or unit.
- • All expedited orders.
*If the customer chooses to use FedEx Delivery Manager®, UPS My Choice® or USPS Informed Delivery to waive/digitally sign a signature, BVV is no longer responsible for damages/delivery of this shipment.
Any payment made through PayPal eChecks to BVV may take up to 3-6 business days to clear the bank. Until then BVV WILL NOT ship any items or provide any services to the customer (This is the guideline provided by PayPal https://www.paypal.com/selfhelp/article/FAQ3265). When using PayPal eChecks the customer acknowledges this time period for the check to clear. If you don’t want to wait 3-6 business days to receive the eCheck, you can cancel it by clicking Cancel Payment under the transaction details. (Note: Expedited shipping DOES NOT affect this 3-6-day period for the check to clear and will not be refunded to the customer.)
Our shipping hours are Monday to Friday 9 AM to 2 PM CST. Orders that are chosen for expedited shipping after 1:30pm (Express, Next Day Air, Overnight, 2nd Day Air, etc.) will not ship until the following business day. This does not include products that are required to be built and tested before shipment. Any product that needs to be built and tested (extractors, ovens, presses, rotary evaporators, etc.) will ship the next business day after their initial 1-3 business day lead time in the shipping option that was chosen.
Note:Next Day Shipping is next BUSINESS DAY and does not include weekends.
BVV reserves the right to request further information for order payment verification. Our verification software may take 1 business day to review your payment information, this will delay expedited shipping options. If our verification software shows discrepancies, we will require further information (alternative email, phone number etc.). Each inquiry for additional information can add an additional business day to your order processing time. In the event that the additional verification information is not accepted into our software we will require our *Verification Form* to be filled out and sent back to us with a copy of the ID of the customer that the order is billed to.
We reserve the right to call any customer for order verification as we see fit.
If the customer does not verify their order within 5 business days after the initial contact from BVV, we will cancel the order and issue a full refund to the customer
BVV is not responsible for any package being delayed by the carrier due to adverse weather conditions, uncontrollable circumstances (flight delays, equipment malfunction etc.) , or an act of god and will not refund the cost of shipping.
Any of the above listed situations can cause multiple day delays on shipments regardless of the shipping method chosen at checkout.
Guaranteed shipments are suspended for the Holidays:
- FedEx Ground and Freight - Dec. 18th- Dec. 24th
- UPS Ground - Nov. 26th- Dec. 24th
- UPS Freight - Dec 17th- Dec. 28th.
- As a result of the COVID-19 pandemic, on March 27, UPS suspended all guaranteed services until further notice. This included LTL Guaranteed, LTL No-Fee Guarantee, LTL Guaranteed AM, Trade Show Services, Standard LTL with UPS Brokerage Guaranteed, and Standard LTL with UPS Customs Brokerage No-Fee Guarantee. The suspension affected all geographies that offer the Guaranteed Service (US, US-CA, US-MX).
Items that are shipped via motor freight will be shipped by BVV’s carrier of choice.
If an order includes multiple items and the order includes an item that must ship via ground freight, then the entire order will be shipped together via freight including the small pack items.
A valid phone number IS REQUIRED for the order to ship, otherwise, the freight carrier cannot contact you for a delivery setup window. Freight time is 2-7 business days: West Coast 5-7 days, Midwest 2-3 days, East Coast 3-4 days.
If the receiver's address is deemed ‘rural’ the shipment may get handed off to a 3rd party carrier. This may cause delays. BVV will not refund any shipping charges due to ‘rural’ service point locations.
*Carriers may have a ‘Scheduled Delivery Date’ posted on the shipment tracking page. If you have not confirmed/scheduled an appointment time with the carrier (via phone), this delivery date is an estimation on when the shipment should arrive at the delivering terminal. BVV will not compensate for this ‘delay’.
Freight shipments that are misrouted and/or need a dock search will require 24-72 hours for the carrier to locate the pallet(s).
For pallet(s) potentially lost in transit, there is an average of 7-10 business days for the investigation to be completed by the carrier. BVV™ cannot control the length of a carrier’s investigation period.
Butane/Propane/Solvent Shipping Policy
Due to FAA regulations, solvent, alcohols, and lab chemicals cannot be safely transported via means other than ground. Any order that contains solvent, alcohol, or lab chemicals will not be shipped in an expedited fashion. If an order with solvent is combined with any other items and chosen to be expedited, that entire order will ship via Ground/Freight. We will not split up any orders and ship them separately. If a customer is wanting to expedite specific items and order solvent, 2 separate orders (1 for the solvent and 1 for the expedited items) will need to be placed in order to do so.
Solvents do not ship to Hawaii, Puerto Rico, or any other US Territory outside of the contiguous 48 States.
Shipping solvent to Alaska may ONLY ship via freight and will be required to travel through Canada.
All sales are final on items qualified as hazardous material, including solvent, alcohol, and lab chemicals. We cannot accept returns due to hazardous material shipping regulations.
We have this policy in place to ensure safety when transporting solvents, and to prevent any issues with shipping for our customers.