Your Shopping Cart

It appears that your cart is currently empty!

CONTINUE SHOPPING



3rd Party Platforms:
Amazon
- Items purchased from our Amazon store require the use of the Amazon
platform to resolve any issues, per Amazon’s policies. You can find the help link
eBay
- Items purchased from our eBay store require the use of the eBay platform to
resolve any issues, per eBay’s policies. You can find the help link here: https://www.ebay.com/help/home
Etsy
- Items purchased from our Etsy store require the use of the Etsy platform to
resolve any issues, per Etsy’s policies. Please message bvvUS directly on Etsy

DAMAGE, AND RETURN  POLICY

BEST VALUE VACS (“BVV”) WILL NOT PERMIT ANY RETURNS, EXCEPT AS SET FORTH BELOW. 

DAMAGED PRODUCTS

BVV™ will refund the cost, or replace products/parts that are delivered to the customer in a damaged condition, provided:

  • Small Package Shipments
    • At the time of delivery, the customer must inspect their shipment for any damage or signs of wear.
    • Any damage must be reported to BVV™ within 72 hours of delivery.

*If there is substantial damage to your shipment, please reject your package and notify BVV™ at Support@ShopBVV.com.

 

 Potential signs of damage include: 

  • Any visible damage.
  • Wet spots or signs of moisture
  • A package that appears to have been repacked by the carrier (tape, box, bag, or pail)

 Customers shall promptly remove the product(s) from all packaging and inspect the item(s) for damage. If damage is found, customer must:

  • Take photos of any signs of damage, notify BVV™, and provide all records of damage to support@shopbvv.com (ATTN: Claims Department).
    • Minor scuffs, chips, scratches, tool marks, welding slags/discoloration and/or minor aesthetic imperfections (that do not affect the use of the product(s)) do not classify an item(s) as damaged/defective, a 25% restocking fee will apply if the item is returned. 
  • Once the photos are reviewed by the Claims Department, an email with further instructions will be sent. 
    • Note: Sometimes these emails will go to your ‘Junk’ folder.
  • BVV™ will not offer any compensation and/or replacements unless all of the requested claims guidelines are adhered to.
  • Shipping damage claims can take up to 7-10 business days to complete as BVV™ waits for the shipping carrier to provide all documentation for the claims process.
    • No replacements and/or compensation will be offered during this time.
  • In some instances the shipping carrier may request to inspect the shipment, if you fail to arrange this inspection with the carrier your claim will be denied.

 

  • Freight Shipments
    • At the time of delivery, the customer must inspect the pallet/packaging for signs of damage and note all visible signs of damage on both copies of the bill of lading (customer and carrier copy) and take photos of all damage.

*If there is substantial damage to your shipment, please reject your freight and notify BVV™ at support@ShopBVV.com

**If the customer does not provide photos of damage to the freight, BVV reserves the right to deny the claim.

 

Potential signs of damage include: 

  • Any visible damage.
  • Rectangular-shaped holes where forklift blades have penetrated.
  • Indication that the freight sustained a tip-over or strong impact.
  • Indication that the freight was dented, opened, or crushed. 

Customers are required to take photos of all signs of damage and to notify BVV™ within 24-hours of the confirmed delivery.  If the customer fails to note signs of damage on the BOL, it will be conclusively deemed that the customer has accepted the delivery free and clear of all damage. 

  • Customers shall also promptly remove the product(s) from all packaging and inspect the item(s) for actual damage. If actual damage is found, customer must, within 24-hours after confirmed delivery
  • Take photos of any signs of damage, notify BVV™, and provide all records of damage to support@shopbvv.com (ATTN Claims Department).
  • Once the photos are reviewed by the Claims Department, an email with further instructions will be sent. 
    • Note: Sometimes these emails will go to your ‘Junk’ folder.
  • BVV™ will not offer any compensation and/or replacements unless all of the requested claims guidelines are adhered to.
  • Shipping damage claims can take up to 7-10 business days to complete as BVV™ waits for the shipping carrier to provide all documentation for the claims process.
    • No replacements and/or compensation will be offered during this time.

In some instances the shipping carrier may request to inspect the shipment, if you fail to arrange this inspection with the carrier your claim will be denied.

GLASSWARE WARRANTY/SAFETY DISCLAIMER

*Notice to customers: All units are inspected for broken glassware or parts before leaving BVV™. If the unit arrives damaged (this does not include minor imperfections or scuffs in glassware), the customer MUST contact BVV™ within 72 hours from carrier delivery to file a claim. If the customer DOES NOT contact BVV™ within 72 hours from carrier delivery, then BVV™ cannot issue any replacement(s) or compensation for the item; a new purchase will need to be made for a replacement. 


*Glassware Safety Disclaimer: BVV™ is not responsible for failure of glassware which must be inspected before and after every use because it may eventually develop imperfections or damage through normal usage, mishandling, and stress caused by temperature variations. If an imperfection or damage is noted while inspecting the glassware DO NOT use the glassware because it can fail causing bodily harm or damage to the surrounding area.

MISSING OR INCORRECT ITEMS

There is a 72 hour grace period starting from the "date the carrier has confirmed delivery" to the customer to when the customer must contact BVV regarding missing and/or incorrect item(s) in the order. Failure to contact BVV within 72 hours (this can be done via email, chat, or voicemail) means that the customer relinquishes their right to a replacement, refund, or gift card/store credit. Customers can email support@shopbvv.com for any claims related issues. Please include: customer's name, order number, contact information, photo of item, and a brief description about the issue. The missing or incorrect item will be shipped using the same shipping method that was selected on the original order.

 

NO RETURNS PERMITTED

The following products may not be returned:

  • Any hazardous material or solvent (Butane, Propane, Ethanol, any lab chemicals, etc.)
  • Products that are labeled as clearance (fire sale) and/or refurbished/open box/factory refurbished
  • Products that are considered a 'consumable'

 

RETURNS OF BVV BRANDED PRODUCTS 

THE POLICY AND PROCEDURES SET FORTH BELOW APPLY ONLY TO BVV BRANDED PRODUCTS ORIGINALLY SOLD UNDER THE BVV LABEL.  RETURNS ON ALL OTHER PRODUCTS ARE GOVERNED BY AND SUBJECT TO THE SPECIFIC THIRD PARTY MANUFACTURER’S RETURN POLICY – SEE “THIRD PARTY MANUFACTURERS” BELOW.

Returns and exchanges of unused products will be permitted only as provided below. 

  • A BVV branded product may not be returned after the expiration of the period of time specified in “RETURN PERIODS” below. The period shall start on the date of delivery.  The RETURN PERIOD for BVV labeled products is THIRTY (30) DAYS from the date of delivery to Customer; other manufacturer’s products are governed by and subject to that manufacturer’s return policies.  NOTE:  Certain products may not be returned at any time; these are identified in “RETURN PERIODS” by the phrase “NO RETURNS.” 
  • If there is an active BVV return, claim, or warranty ticket opened on an order and a credit card processor, bank, or PayPal dispute/claim is submitted by the purchaser - the BVV ticket will be automatically voided and closed.
  • All returns must be approved by BVV prior to the item(s) being sent back for any return, repair, and/or exchange. Any item(s) that are shipped to BVV prior to receiving approval from BVV (or after a return request has expired) will result in a rejection of the return, repair, and/or exchange - no compensation will be given; the sender (original receiver) will have the option to pay to have the rejected return items shipped back to the original address. A payable invoice (for all shipping costs) via email will be sent to the email address on the order - the shipping costs to ship the item(s) back to the sender (original receiver) must be paid (through the method requested by BVV) before BVV ships any item(s) back out for the unauthorized and rejected return, repair, and/or exchange. If the shipping costs invoice is not paid for, BVV will hold the item(s) for 1 week (7 days) from date of delivery to BVV before disposing of them. Failure to pay the invoice for the shipping costs to have the returned item(s) shipped back out will mean that the sender (original receiver) is agreeing to abandon the item(s) and will not receive any compensation for the loss.
  • Insurance for a RETURN shipping label is provided upon REQUEST by the customer; BVV does not include any insurance on return shipping labels unless otherwise requested by the customer who is returning the product(s) Additional costs will be added to the return shipping costs to be paid by the customer for all insurance added to the return label(s). BVV recommends adding insurance to all return shipping labels to protect the merchandise and the customer's refund/credit in the case that the customer's return package(s) is damaged while in transit to BVV.
  • The BVV branded product must be unused and undamaged, and must be in original packaging.
  • BVV branded products that are returned to BVV must be over-boxed with an external brown shipping box and cannot be shipped back in the manufacturer's original packaging. If a BVV branded product is returned without an external box and the product is in the original manufacturer's box, restocking fees and repackaging fees will apply.
  • All returning item(s) must be boxed - item(s) returned to BVV™ that are not boxed will incur an additional return shipping and handling fee (TBD based on return shipping costs). Buckets, spools, bags, etc., must be boxed and cannot be shipped back in their original form.
  • All BVV branded products returned for refund in their original packaging will be subject to a restocking fee equal to 15% of the purchase price. However, if at the time of returning the product, the customer requests Store Credit for that amount, then the 15% restocking fee will be waived.
  • Unused and undamaged BVV branded products not in original packaging will be subject to a restocking fee equal to 25% of the purchase price.
  • BVV branded products that show any sign whatsoever of damage or usage (including but not limited to the presence of botanical material, resins, cleaning agents, stickers or decals, or any damage, wear or tear) will not be accepted for return.
  • Original shipping charges are non-refundable and the return shipping label cost will be deducted from any applicable refund or credit.
  • Consumable item returns that are found to have been used/opened (this includes items that are missing their original packaging/wrapping) in any manner will be rejected; no compensation will be given for used consumable items - no exceptions.
  • It is the customer's responsibility to ensure that an item's technical specifications will work for the customer's location and application requirements (voltage, altitude, 3 phase, etc.). A return request of an item due to the item not meeting the customer's specific technical requirements will be considered a standard (non-defective) return and will follow all applicable standard return policies (shipping costs and restocking fees will apply).
  • Returned items received by BVV that are damaged (that have not been previously noted as such when customer contacted BVV) due to the Customer's lack of and/or absence of proper packaging/packing may result in BVV rejecting the return and no compensation or replacement will be issued. If the Customer would like the item back, they will be responsible for paying the item's shipping cost and once paid, BVV will ship the damaged item back to the customer.
  • Store Credits may be used for the purchase of products from BVV at any time, but may not be refunded.
  • Prior to return, the Customer must contact BVV for instructions on how to return the BVV branded product. See additional requirements under “FREIGHT AND SHIPPING” below.
  • NO CASH REFUND,OR STORE CREDIT WILL BE MADE UNLESS CUSTOMER FULLY AND STRICTLY COMPLIES WITH ABOVE REQUIREMENTS WITHIN THE TIME FRAMES NOTED.
  • ONLY THE ORIGINAL PURCHASER (OR GIFT RECIPIENT) MAY RETURN A BVV BRANDED PRODUCT FOR REFUND, OR STORE CREDIT. PROOF OF PURCHASE WILL BE REQUIRED.  A GIFT RECIPIENT MAY ONLY RETURN THE BVV BRANDED PRODUCT IF THE ORIGINAL PURCHASER IDENTIFIED THE PRODUCT AS A GIFT AT THE TIME OF CHECKOUT/PURCHASE.

           

          RETURNS OF NON-BVV BRANDED PRODUCTS

          BVV IS UNDER NO OBLIGATION TO ACCEPT RETURN OF ANY PRODUCT NOT SOLD UNDER THE BVV LABEL OR BRAND.

          • Non-BVV branded products that are returned to BVV must be over-boxed with an external brown shipping box and cannot be shipped back in the manufacturer's original packaging. If a non-BVV branded product is returned without an external box and the product is in the original manufacturer's box, restocking fees and repackaging fees will apply.
          • Returns of products not sold under the BVV label or brand are strictly as permitted under the particular Third Party Manufacturer’s policy.  BVV has no responsibility for such returns. For customer’s convenience only, BVV has provided links to certain manufacturers in “THIRD PARTY MANUFACTURERS” below.  BVV makes no representation as to the accuracy of the link or whether it is current.
          • If there is an active BVV return, claim, or warranty ticket opened on an order and a credit card processor, bank, or PayPal dispute/claim is submitted by the purchaser - the BVV ticket will be automatically voided and closed.

          FREIGHT AND SHIPPING

          To be eligible for any Refund, Replacement, Exchange or Store Credit, the BVV branded product must be returned to BVV in strict compliance with BVV’s Freight and Shipping instructions and the following procedures:

          • Prior to returning the BVV branded product, Customer shall request Freight and Shipping authorizations from BVV; 
          • BVV, in its sole discretion will, select the shipping company and manner of shipment, send Customer a shipping label, and other needed paperwork for Customer to use in returning the BVV labeled product.
          • The Customer will have responsibility to deliver the BVV labeled product to the Shipping Company or to arrange for pick up; 
          • BVV will pre-pay its designated Shipping Company for all freight charges, including insurance; however, in the case of BVV labeled products returned under “Returns and Exchanges,” Customer shall reimburse BVV for such costs or at BVV’s option, the amount of Refund, Exchange or Store Credit will be reduced by the amount of freight charge and insurance.
          • Upon Customer’s request, BVV will arrange for expedited shipping provided that Customer pays the additional costs for that service to BVV in advance of shipment. 
          • A Customer may return any BVV branded product by a carrier of its choice, but in such case, Customer will be solely responsible to make all arrangements and pay the shipping company direct for freight charges and insurance, and Customer shall bear the risk of loss or damage to the BVV branded product in transit. BVV shall have no obligation to Customer to replace any BVV labeled product, refund any amount or offer any Exchange or Store Credit for any product lost or damaged in transit shipped under this section 6. 
          • Customer shall be responsible for all regular freight and shipping for new products purchased by Customer through Exchange or Store Credit. BVV will be responsible for all freight and shipping of BVV labeled products or parts replacing damaged products or parts properly returned under “DAMAGED PRODUCTS.” 
          • Customer shall be responsible for all regular freight and shipping for new products purchased by Customer through Exchange or Store Credit. BVV will be responsible for all freight and shipping of BVV labeled products or parts replacing damaged products or parts properly returned under “DAMAGED PRODUCTS.”
          • If, after inspection and testing, BVV determines that a product or part returned under “DAMAGED PRODUCTS” is fully functional, the Customer shall reimburse BVV, prior to BVV shipping the product back to Customer, for all freight incurred by BVV for both (a) shipment to BVV from Customer, and (b) shipment back to customer.

          TESTING/INSPECTION

          All returned items are subject to inspection and testing by BVV.  Inspection and testing usually takes 2 to 3 business days, but can be longer depending on particular circumstances. 

          RETURN PERIODS 

          All BVV branded products returned by Customer under “RETURNS AND EXCHANGES OF BVV BRANDED PRODUCTS” must be returned to BVV within thirty (30) days.  The time period starts on the original date of delivery to Customer.  For any products not sold under the BVV label or brand, the period and procedure for return is determined strictly and solely by the Third Party Manufacturer, and Customer is solely responsible for contacting and making arrangements with the Third Party Manufacturer. 

          THIRD PARTY MANUFACTURERS

          Except as noted above in “RETURNS OF NON-BVV BRANDED PRODUCTS,” BVV will not accept returns or exchanges of any product that is not BVV branded.  The Customer must contact the Third Party Manufacturer to determine whether returns are permitted and the terms and conditions that may apply.

          As a convenience to BVV customers, the following is a list of certain Third Party Manufacturers whose products BVV sells ad links their websites.  BVV is not responsible for the accuracy of the link or whether it is current.

          THIRD PARTIES

          Vacuum Pumps

          Evaporator

          Vacuum Ovens

          Rosin Presses

          Chillers

          Recovery Pumps

          Parts/Fittings