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- Items purchased from our Amazon store require the use of the Amazon
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DAMAGE, RETURN AND EXCHANGE POLICY

BEST VALUE VACS (“BVV”) WILL NOT PERMIT ANY RETURNS, CREDITS OR EXCHANGES EXCEPT AS SET FORTH BELOW. 

DAMAGED PRODUCTS

BVV will refund the cost of or replace products or parts that are delivered to the Customer in a damaged condition, provided:

  • Customer must inspect the product packaging at the time of delivery for signs of damage and note all visible signs of damage on the bill of lading from the freight delivery company.

Examples of signs of damage are: 

  • Any VISIBLE damage.
  • Rectangular-shaped holes where forklift blade have penetrated.
  • Indication that the freight sustained a tip-over or strong impact.
  • Indication that the freight was dented, opened, or crushed. 

Customer is required to take digital photographs of all such signs of damage and to notify BVV WITHIN 24 HOURS OF THE TIME OF DELIVERY.  If customer fails to note such signs of damage, it will conclusively be deemed that customer has accepted the delivery free and clear of all signs of damage. 

  • Customer shall also promptly remove the Product from its packaging and inspect the Product for actual damage. If actual damage is found, customer must, WITHIN 48 HOURS AFTER DELIVERY: 
  1. Contact the freight delivery company and advise it of the damage. Customer must obtain the name and contact information for the representative of the freight company and the date and time of all conversations or other contacts.

  2. Take digital photographs of the damage, notify BVV of the damage and send all photographs to BVV. 
  • Customer shall follow BVV’s instructions for returning damaged products or parts to BVV. See additional requirements under “FREIGHT AND SHIPPING” below.
  • NO REFUNDS OR REPLACEMENTS WILL BE MADE UNLESS CUSTOMER FULLY AND STRICTLY COMPLIES WITH THE ABOVE REQUIREMENTS WITHIN THE TIME FRAMES NOTED.

 

RETURNS AND EXCHANGES OF BVV BRANDED PRODUCTS 

THE POLICY AND PROCEDURES SET FORTH BELOW APPLY ONLY TO BVV BRANDED PRODUCTS ORIGINALLY SOLD UNDER THE BVV LABEL.  RETURNS ON ALL OTHER PRODUCTS (EXCEPT AS NOTED IN “RETURNS OF NON-BVV BRANDED PRODUCTS” BELOW) ARE GOVERNED BY AND SUBJECT TO THE SPECIFIC THIRD PARTY MANUFACTURER’S RETURN POLICY – SEE “THIRD PARTY MANUFACTURERS” BELOW.

Returns and exchanges of unused products will be permitted only as provided below. 

  • A BVV branded product may not be returned after the expiration of the period of time specified in “RETURN PERIODS” below. The period shall start on the date of delivery.  The RETURN PERIOD for BVV labeled products is THIRTY (30) DAYS from the date of delivery to Customer; other manufacturer’s products are governed by and subject to that manufacturer’s return policies.  NOTE:  Certain products may not be returned at any time; these are identified in “RETURN PERIODS” by the phrase “NO RETURNS.” 
  • The BVV branded product must be unused and undamaged and, except as set forth below, must be in original packaging.
  • All BVV branded products returned for refund in their original packaging will be subject to a restocking fee equal to 15% of the purchase price. However, if at the time of returning the product, customer either (a) purchases another product from BVV for a price equal to or greater than the original purchase price of the returned product (“Exchange”) or (b) takes a Store Credit for that amount, then the 15% restocking fee will be waived.
  • Unused and undamaged BVV branded products not in original packaging will be subject to a restocking fee equal to 25% of the purchase price.
  • BVV branded products that show any sign whatsoever of damage or usage (including but not limited to the presence of botanical material, resins, cleaning agents, stickers or decals, or any damage, wear or tear) will not be accepted for return.
  • Store Credits may be used for the purchase of products from BVV at any time, but may not be refunded.
  • Prior to return, the Customer must contact BVV for instructions on how to return the BVV branded product. See additional requirements under “FREIGHT AND SHIPPING” below.
  • NO CASH REFUND, EXCHANGE OR STORE CREDIT WILL BE MADE UNLESS CUSTOMER FULLY AND STRICTLY COMPLIES WITH ABOVE REQUIREMENTS WITHIN THE TIME FRAMES NOTED.
  • ONLY THE ORIGINAL PURCHASER (OR GIFT RECIPIENT) MAY RETURN A BVV BRANDED PRODUCT FOR REFUND, EXCHANGE OR STORE CREDIT. PROOF OF PURCHASE WILL BE REQUIRED.  A GIFT RECIPIENT MAY ONLY RETURN THE BVV BRANDED PRODUCT IF THE ORIGINAL PURCHASER IDENTIFIED THE PRODUCT AS A GIFT AT THE TIME OF CHECKOUT/PURCHASE.

 

RETURNS OF NON-BVV BRANDED PRODUCTS

BVV IS UNDER NO OBLIGATION TO ACCEPT RETURN OF ANY PRODUCT NOT SOLD UNDER THE BVV LABEL OR BRAND.

Returns of products not sold under the BVV label or brand are strictly as permitted under the particular Third Party Manufacturer’s policy.  BVV has no responsibility for such returns.  Customer must contact the manufacturer directly.  For customer’s convenience only, BVV has provided links to certain manufacturers in “THIRD PARTY MANUFACTURERS” below.  BVV makes no representation as to the accuracy of the link or whether it is current.

Note:  Under certain circumstances and on a case-by-case basis, BVV may agree to accept return of a non-BVV product.  The decision on whether to accept return of a non-BVV product is within the sole discretion of BVV.  Customers must obtain written approval from BVV, and the provisions of “Returns and Exchanges of BVV Branded Products” above will apply, except as modified by BVV in its sole discretion.

FREIGHT AND SHIPPING

To be eligible for any Refund, Replacement, Exchange or Store Credit, the BVV branded product must be returned to BVV in strict compliance with BVV’s Freight and Shipping instructions and the following procedures:

  • Prior to returning the BVV branded product, Customer shall request Freight and Shipping authorizations from BVV; 
  • BVV, in its sole discretion will, select the shipping company and manner of shipment, send Customer a shipping label, and other needed paperwork for Customer to use in returning the BVV labeled product.
  • The Customer will have responsibility to deliver the BVV labeled product to the Shipping Company or to arrange for pick up; 
  • BVV will pre-pay its designated Shipping Company for all freight charges, including insurance; however, in the case of BVV labeled products returned under “Returns and Exchanges,” Customer shall reimburse BVV for such costs or at BVV’s option, the amount of Refund, Exchange or Store Credit will be reduced by the amount of freight charge and insurance.
  • Upon Customer’s request, BVV will arrange for expedited shipping provided that Customer pays the additional costs for that service to BVV in advance of shipment. 
  • A Customer may return any BVV branded product by a carrier of its choice, but in such case, Customer will be solely responsible to make all arrangements and pay the shipping company direct for freight charges and insurance, and Customer shall bear the risk of loss or damage to the BVV branded product in transit. BVV shall have no obligation to Customer to replace any BVV labeled product, refund any amount or offer any Exchange or Store Credit for any product lost or damaged in transit shipped under this section 6. 
  • Customer shall be responsible for all regular freight and shipping for new products purchased by Customer through Exchange or Store Credit. BVV will be responsible for all freight and shipping of BVV labeled products or parts replacing damaged products or parts properly returned under “DAMAGED PRODUCTS.” 
  • Customer shall be responsible for all regular freight and shipping for new products purchased by Customer through Exchange or Store Credit. BVV will be responsible for all freight and shipping of BVV labeled products or parts replacing damaged products or parts properly returned under “DAMAGED PRODUCTS.”
  • If, after inspection and testing, BVV determines that a product or part returned under “DAMAGED PRODUCTS” is fully functional, the Customer shall reimburse BVV, prior to BVV shipping the product back to Customer, for all freight incurred by BVV for both (a) shipment to BVV from Customer, and (b) shipment back to customer.

TESTING/INSPECTION

All returned items are subject to inspection and testing by BVV.  Inspection and testing usually takes 2 to 3 business days, but can be longer depending on particular circumstances. 

RETURN PERIODS 

All BVV branded products returned by Customer under “RETURNS AND EXCHANGES OF BVV BRANDED PRODUCTS” must be returned to BVV within thirty (30) days.  The time period starts on the original date of delivery to Customer.  For any products not sold under the BVV label or brand, the period and procedure for return is determined strictly and solely by the Third Party Manufacturer, and Customer is solely responsible for contacting and making arrangements with the Third Party Manufacturer.

NO RETURNS – the following items may not be returned:

Butane, propane and other hazardous materials – NO RETURNS. 

Clearance or Refurbished Products sold to Customer – NO RETURNS.

 

THIRD PARTY MANUFACTURERS

Except as noted above in “RETURNS OF NON-BVV BRANDED PRODUCTS,” BVV will not accept returns or exchanges of any product that is not BVV branded.  The Customer must contact the Third Party Manufacturer to determine whether returns are permitted and the terms and conditions that may apply.

As a convenience to BVV customers, the following is a list of certain Third Party Manufacturers whose products BVV sells ad links their websites.  BVV is not responsible for the accuracy of the link or whether it is current.

THIRD PARTIES

Vacuum Pumps

Evaporator

Vacuum Ovens

Rosin Presses

Chillers

Recovery Pumps

Parts/Fittings